KFU. Card publication. Organizational and economic factors of assessing the management of accessibility and quality of medical care in the Republic of Tatarstan

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ORGANIZATIONAL AND ECONOMIC FACTORS OF ASSESSING THE MANAGEMENT OF ACCESSIBILITY AND QUALITY OF MEDICAL CARE IN THE REPUBLIC OF TATARSTAN

Form of presentation

Articles in international journals and collections

Year of publication

2024

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Authors, employees of KFU

Bodrov Oleg Germanovich, author

Bodrova Rezeda Akhmetovna, author

Other authors

Minnullin Marsel Mansurovich, author

Bibliographic description in the original language

Minnullin MM, Bodrov OG, Bodrova RA. Organizational and economic factors of assessing the management of accessibility and quality of medical care in the Republic of Tatarstan. Kazan Medical Journal. 2024;105(5):835–844. doi: https://doi.org/10.17816/KMJ631326

Annotation

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Keywords

quality of medical care; patient satisfaction; medical personnel; work overload; stress; level of salary

The name of the journal

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URL

https://kazanmedjournal.ru/kazanmedj/article/view/631326

Please use this ID to quote from or refer to the card

https://repository.kpfu.ru/eng/?p_id=305853&p_lang=2

Resource files

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Statya_Scopus.pdf	0,48	pdf	show / download

Full metadata record

Field DC	Value	Language
dc.contributor.author	Bodrov Oleg Germanovich	ru_RU
dc.contributor.author	Bodrova Rezeda Akhmetovna	ru_RU
dc.contributor.author	Minnullin Marsel Mansurovich	ru_RU
dc.date.accessioned	2024-01-01T00:00:00Z	ru_RU
dc.date.available	2024-01-01T00:00:00Z	ru_RU
dc.date.issued	2024	ru_RU
dc.identifier.citation	Minnullin MM, Bodrov OG, Bodrova RA. Organizational and economic factors of assessing the management of accessibility and quality of medical care in the Republic of Tatarstan. Kazan Medical Journal. 2024;105(5):835–844. doi: https://doi.org/10.17816/KMJ631326	ru_RU
dc.identifier.uri	https://repository.kpfu.ru/eng/?p_id=305853&p_lang=2	ru_RU
dc.description.abstract	��	ru_RU
dc.description.abstract	BACKGROUND: Today, when assessing the availability and quality of medical care, objective criteria and indicators prevail, and the factor of patient feedback as end consumers is practically not taken into account, which does not allow us to form a comprehensive view and get closer to solving this problem. AIM: To identify the factors that have the greatest impact on patients' assessment of the availability and quality of medical care, to study the influence degree of organizational and economic problems of medical organizations on this assessment and to develop quantitative indicators for managing this indicator. MATERIAL AND METHODS: The study was conducted using a questionnaire from October to December 2023 based on medical organizations of the Republic of Tatarstan. Two types of questionnaires were compiled. The first questionnaire was for consumers of medical care, covering 2,419 patients of hospitals and clinics from all cities and districts of the Republic of Tatarstan. The second questionnaire was for medical personnel. A total of 20,330 medical workers took part in the survey: 5,206 doctors, 10,841 nurses, 4,283 junior medical personnel from all types of medical organizations, including central republican hospitals, city and district hospitals and clinics of Tatarstan. The results of the questionnaires were processed by means of correlation and regression analysis using the least squares method. RESULTS: It was revealed that for patients of medical organizations the most significant factors in assessing the quality of medical care were: (1) queues and constant waiting (50.5% of respondents); (2) inability to see a specialist (48.9%); (3) unavailability of diagnostic procedures (biochemical blood test, computed tomography and magnetic resonance imaging, ultrasound; 40.7%); (4) inattention, indifference of medical workers (27.5%). Factors in the work of medical institutions and personnel that had the greatest impact on patients' assessments of the indicator of availability and quality of medical care were identified: stress at work, overload and high work pressure, dissatisfaction with salary. The regression coefficients of the identified factors allow them to be used as indicators of management decisions aimed at increasing the importance of availability and quality of medical care. CONCLUSION: Patient assessments obtained by medical organizations as a result of feedback allow not only to bring the level of availability and quality of medical care as close as possible to the expectations and needs of patients, but also to identify areas of management influence to improve it.	ru_RU
dc.language.iso	ru	ru_RU
dc.subject		ru_RU
dc.title	Organizational and economic factors of assessing the management of accessibility and quality of medical care in the Republic of Tatarstan	ru_RU
dc.type	Articles in international journals and collections	ru_RU