KFU. Card publication. Formation of Emotional Intelligence of the Financial Company's Employees

KAZAN
FEDERAL UNIVERSITY

- RUS
- 中文
- ES

FORMATION OF EMOTIONAL INTELLIGENCE OF THE FINANCIAL COMPANY'S EMPLOYEES

Form of presentation

Articles in international journals and collections

Year of publication

2020

Язык

английский

Authors, employees of KFU

Nikiforova Elvira Gumarovna, author

Shakirova Dinara Shamilevna, author

Authors, students KFU

Abrosimova Anastasiya Dmitrievna, author

Bibliographic description in the original language

Nikiforova E.G, Shakirova D.S, Abrosimova A.D., Formation of Emotional Intelligence of the Financial Company's Employees//International Journal of Financial Research. - 2020. - Vol.11, Is.5. - P.485-495.

Annotation

Today human intelligence plays an important role in management activities. «Soft skills« are the basis for creating effective horizontal and vertical communications, however, for the effective management of employees today stands out another factor – management competencies, including emotional intelligence. Due to the ability to manage emotions, the employee is capable of self-motivation, to effective management of conflict situations, work stress, and also increases the efficiency of staff. Accordingly, understanding the emotions of employees allows the company to analyze their actions and adjust them to create conditions that will satisfy the needs of the staff in exchange for meeting the needs of the organization if it is necessary. When considering the features of formation of emotional competence of employees, we found that emotional intelligence must be developed in accordance with the developed algorithm, especially leaders. The research also provides models for managing factors, as well as methods for assessing emotional competence and the mechanism for developing emotional intelligence on the example of retail trade (hypermarket with more than 300 employees) in Kazan.

Keywords

Emotional Intelligence, emotional competence, emotion management, soft skills

The name of the journal

International Journal of Financial Research

URL

https://www.scopus.com/inward/record.uri?eid=2-s2.0-85096317462&doi=10.5430%2fijfr.v11n5p485&partnerID=40&md5=b00a38fb9050d464069354162393ca63

Please use this ID to quote from or refer to the card

https://repository.kpfu.ru/eng/?p_id=243349&p_lang=2

Full metadata record

Field DC	Value	Language
dc.contributor.author	Nikiforova Elvira Gumarovna	ru_RU
dc.contributor.author	Shakirova Dinara Shamilevna	ru_RU
dc.contributor.author	Abrosimova Anastasiya Dmitrievna	ru_RU
dc.date.accessioned	2020-01-01T00:00:00Z	ru_RU
dc.date.available	2020-01-01T00:00:00Z	ru_RU
dc.date.issued	2020	ru_RU
dc.identifier.citation	Nikiforova E.G, Shakirova D.S, Abrosimova A.D., Formation of Emotional Intelligence of the Financial Company's Employees//International Journal of Financial Research. - 2020. - Vol.11, Is.5. - P.485-495.	ru_RU
dc.identifier.uri	https://repository.kpfu.ru/eng/?p_id=243349&p_lang=2	ru_RU
dc.description.abstract	International Journal of Financial Research	ru_RU
dc.description.abstract	Today human intelligence plays an important role in management activities. «Soft skills« are the basis for creating effective horizontal and vertical communications, however, for the effective management of employees today stands out another factor – management competencies, including emotional intelligence. Due to the ability to manage emotions, the employee is capable of self-motivation, to effective management of conflict situations, work stress, and also increases the efficiency of staff. Accordingly, understanding the emotions of employees allows the company to analyze their actions and adjust them to create conditions that will satisfy the needs of the staff in exchange for meeting the needs of the organization if it is necessary. When considering the features of formation of emotional competence of employees, we found that emotional intelligence must be developed in accordance with the developed algorithm, especially leaders. The research also provides models for managing factors, as well as methods for assessing emotional competence and the mechanism for developing emotional intelligence on the example of retail trade (hypermarket with more than 300 employees) in Kazan.	ru_RU
dc.language.iso	ru	ru_RU
dc.subject	Emotional Intelligence	ru_RU
dc.subject	emotional competence	ru_RU
dc.subject	emotion management	ru_RU
dc.subject	soft skills	ru_RU
dc.title	Formation of Emotional Intelligence of the Financial Company's Employees	ru_RU
dc.type	Articles in international journals and collections	ru_RU