KFU. Card publication. The Formation of Key Competencies of Employees of the Enterprises of Service Sphere, Applying Innovative Management Techniques

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THE FORMATION OF KEY COMPETENCIES OF EMPLOYEES OF THE ENTERPRISES OF SERVICE SPHERE, APPLYING INNOVATIVE MANAGEMENT TECHNIQUES

Form of presentation

Articles in international journals and collections

Year of publication

2017

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Authors, employees of KFU

Mironova Margarita Davydovna, author

Other authors

Borissova Aytalina Anatolevna, author

Zayceva Nataliya Aleksandrovna, author

Larionova Alla Anatolevna, author

Novikov Andrey Ivanovich, author

Bibliographic description in the original language

Mironova Margarita D., Zaitseva Natalia A., Larionova Anna A., The Formation of Key Competencies of Employees of the Enterprises of Service Sphere, Applying Innovative Management Techniques//INTERNATIONAL JOURNAL OF ADVANCED BIOTECHNOLOGY AND RESEARCH. - 2017. - Vol.8, Is.2. - P.660-666.

Annotation

This article explores the issues of changing the requirements for the personnel of service companies and improving the system professional development within the framework of introducing managerial innovations at enterprises in this field. To carry out the research, the authors of the article used methods of structural, comparative and statistical analysis, as well as methods of scientific classification, peer reviews, pedagogical experiment, and others. The authors of the article justified that the shift in the dominants of competition in the service sector from the price factor - to the quality of goods and services, can be realized on the basis of developing the level of competence of the staffing of enterprises and the formation of an organizational quality philosophy. On the example of the Republic of Tatarstan (Russian Federation), national cultural features of the organizational behavior of workers in the housing and communal sphere have been revealed.

Keywords

service industry; competence of employees, ethno-cultural characteristics, organizational behavior, innovative management methods

The name of the journal

INTERNATIONAL JOURNAL OF ADVANCED BIOTECHNOLOGY AND RESEARCH

Please use this ID to quote from or refer to the card

https://repository.kpfu.ru/eng/?p_id=161898&p_lang=2

Full metadata record

Field DC	Value	Language
dc.contributor.author	Mironova Margarita Davydovna	ru_RU
dc.contributor.author	Borissova Aytalina Anatolevna	ru_RU
dc.contributor.author	Zayceva Nataliya Aleksandrovna	ru_RU
dc.contributor.author	Larionova Alla Anatolevna	ru_RU
dc.contributor.author	Novikov Andrey Ivanovich	ru_RU
dc.date.accessioned	2017-01-01T00:00:00Z	ru_RU
dc.date.available	2017-01-01T00:00:00Z	ru_RU
dc.date.issued	2017	ru_RU
dc.identifier.citation	Mironova Margarita D., Zaitseva Natalia A., Larionova Anna A., The Formation of Key Competencies of Employees of the Enterprises of Service Sphere, Applying Innovative Management Techniques//INTERNATIONAL JOURNAL OF ADVANCED BIOTECHNOLOGY AND RESEARCH. - 2017. - Vol.8, Is.2. - P.660-666.	ru_RU
dc.identifier.uri	https://repository.kpfu.ru/eng/?p_id=161898&p_lang=2	ru_RU
dc.description.abstract	INTERNATIONAL JOURNAL OF ADVANCED BIOTECHNOLOGY AND RESEARCH	ru_RU
dc.description.abstract	This article explores the issues of changing the requirements for the personnel of service companies and improving the system professional development within the framework of introducing managerial innovations at enterprises in this field. To carry out the research, the authors of the article used methods of structural, comparative and statistical analysis, as well as methods of scientific classification, peer reviews, pedagogical experiment, and others. The authors of the article justified that the shift in the dominants of competition in the service sector from the price factor - to the quality of goods and services, can be realized on the basis of developing the level of competence of the staffing of enterprises and the formation of an organizational quality philosophy. On the example of the Republic of Tatarstan (Russian Federation), national cultural features of the organizational behavior of workers in the housing and communal sphere have been revealed.	ru_RU
dc.language.iso	ru	ru_RU
dc.subject	service industry; competence of employees	ru_RU
dc.subject	ethno-cultural characteristics	ru_RU
dc.subject	organizational behavior	ru_RU
dc.subject	innovative management methods	ru_RU
dc.title	The Formation of Key Competencies of Employees of the Enterprises of Service Sphere, Applying Innovative Management Techniques	ru_RU
dc.type	Articles in international journals and collections	ru_RU