Kazan (Volga region) Federal University, KFU
KAZAN
FEDERAL UNIVERSITY
 
ESTIMATION OF THE CONTENTMENT OF PATIENTS AS CONSUMERS OF MEDICAL SERVICES
Form of presentationArticles in international journals and collections
Year of publication2017
Языканглийский
  • Leonteva Lyudmila Stanislavovna, author
  • Khalilova Tatyana Viktorovna, author
  • Batyuta Ekaterina Anatolevna, author
  • Idrisova Aliya Alimzyanovna, author
  • Solovarova Yuliya Nikolaevna, author
  • Bibliographic description in the original language Leontieva L.S., Khalilova T.V., Batyuta Y.A., Solovarova Y.N., Idrisova A.A. ESTIMATION OF THE CONTENTMENT OF PATIENTS AS CONSUMERS OF MEDICAL SERVICES // E-SdPTCONICIT – Espacios (ISSN07981015-Venezuela-Scopus).Vol. 38 (39). 2017/ (Scopus)
    Annotation As the basis of strategic development of the medical organization, the opinion of patients as consumers of health services is analyzed. The research method is a sociological survey of patients and hospital clinics of a Republic medical institution. The purpose of the study is to evaluate patients' contentment with the quality of medical care. Basing on the analysis of sociological data, the perspective and problem areas in the functioning of the medical institution are identified, recommendations are offered to help improve the quality of medical services.
    Keywords medical institution, patients, quality of services, health workers, contentment
    The name of the journal E-SdPTCONICIT – Espacios
    Please use this ID to quote from or refer to the card https://repository.kpfu.ru/eng/?p_id=160154&p_lang=2
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