KFU. Card publication. Tenant Satisfaction and Its Evaluation

KAZAN
FEDERAL UNIVERSITY

- RUS
- 中文
- ES

TENANT SATISFACTION AND ITS EVALUATION

Form of presentation

Articles in international journals and collections

Year of publication

2015

Язык

русский

Authors, employees of KFU

Akhmadeeva Oksana Aleksandrovna, author

Guzaleva Svetlana Yurevna, author

Zubkova Svetlana Vitalevna, author

Lyubova Olga Vitalevna, author

Safargaliev Ernst Raisovich, author

Bibliographic description in the original language

Olga Vitalievna Lyubova, Oksana Aleksandrovna Akhmadeeva, Svetlana Yurievna Guzaleva, Svetlana Vitalievna Zubkova, Ernst Raisovich Safargaliev. Tenant Satisfaction and Its Evaluation //Asian Social Science; Vol. 11, No. 3; 2015 ISSN 1911-2017 E-ISSN 1911-2025 Published by Canadian Center of Science and Education. s. 319-326

Annotation

The competitiveness of any enterprise depends on the consumer satisfaction by goods and services produced. Tenant satisfaction with regard to the rented space is a general assessment, which consists of the quality assessment of real estate, service (interaction) quality and quality of service offerings. The article presents the lease options, which are advisable to use when assessing the tenant satisfaction and necessary improvements. The assessment of consumer satisfaction allows one to control the quality management system effectiveness and to identify the areas, in which it is necessary to make improvements.

Keywords

consumer satisfaction, quality assessment of real estate, satisfaction rating, main attributes of non-residential premises lease, evaluation of the importance, weighting coefficients

The name of the journal

Asian Social Science

Please use this ID to quote from or refer to the card

https://repository.kpfu.ru/eng/?p_id=114921&p_lang=2

Resource files

File name	Size (MB)	Format
F_Olga_Lyubova_Tenant_Satisfaction_and_Its_Evaluation.pdf	0,15	pdf	show / download

Full metadata record

Field DC	Value	Language
dc.contributor.author	Akhmadeeva Oksana Aleksandrovna	ru_RU
dc.contributor.author	Guzaleva Svetlana Yurevna	ru_RU
dc.contributor.author	Zubkova Svetlana Vitalevna	ru_RU
dc.contributor.author	Lyubova Olga Vitalevna	ru_RU
dc.contributor.author	Safargaliev Ernst Raisovich	ru_RU
dc.date.accessioned	2015-01-01T00:00:00Z	ru_RU
dc.date.available	2015-01-01T00:00:00Z	ru_RU
dc.date.issued	2015	ru_RU
dc.identifier.citation	Olga Vitalievna Lyubovа, Oksana Aleksandrovna Aкhmadeeva, Svetlana Yurievna Guzaleva, Svetlana Vitalievnа Zubkova, Ernst Raisovich Safargaliev. Tenant Satisfaction and Its Evaluation //Asian Social Science; Vol. 11, No. 3; 2015 ISSN 1911-2017 E-ISSN 1911-2025 Published by Canadian Center of Science and Education. с. 319-326	ru_RU
dc.identifier.uri	https://repository.kpfu.ru/eng/?p_id=114921&p_lang=2	ru_RU
dc.description.abstract	Asian Social Science	ru_RU
dc.description.abstract	The competitiveness of any enterprise depends on the consumer satisfaction by goods and services produced. Tenant satisfaction with regard to the rented space is a general assessment, which consists of the quality assessment of real estate, service (interaction) quality and quality of service offerings. The article presents the lease options, which are advisable to use when assessing the tenant satisfaction and necessary improvements. The assessment of consumer satisfaction allows one to control the quality management system effectiveness and to identify the areas, in which it is necessary to make improvements.	ru_RU
dc.language.iso	ru	ru_RU
dc.subject	consumer satisfaction	ru_RU
dc.subject	quality assessment of real estate	ru_RU
dc.subject	satisfaction rating	ru_RU
dc.subject	main attributes of non-residential premises lease	ru_RU
dc.subject	evaluation of the importance	ru_RU
dc.subject	weighting coefficients	ru_RU
dc.title	Tenant Satisfaction and Its Evaluation	ru_RU
dc.type	Articles in international journals and collections	ru_RU